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Use our Online Help Section:

Store Locations
Shopping Online
Returns & Refunds
Shipping Costs & Delivery Schedule
International Shipping
Salon/Retail Application
Contact Us
J.Sabatelli's customer service is ready to assist you. Please choose
from the following options for information about your order, product information, store locations, and answers to your most commonly asked questions.

To place an order please call: 1-866-237-1990
For product questions, information & TIPS please call: 1-866-649-1994

STORE LOCATIONS

BRAZIL
 
NewSkin
Goiania-Goias
Av. 85, 364 Setor Bueno, Goiania.
Fone: 062-8408-8088
 
ClinicBrazil Escence
Brasilia-DF
SQS 315 N 410, Brasilia.
Fone: 061-8422-7336
Map
 
NORTH AMERICA  
Au Natural Day Spa
2064 Antioch Court, Suite B
Oakland, CA 94611
Phone: 510-339-2928
Map
 
Dermaplus Skin + Body
1728 Union Street #200
San Francisco, CA 94123
Phone: 415-885-6192
Map
 
EcoMom  
Yes Brazil
5438 International Drive
Orlando, FL 32819
407-351-3684
Map
 



SHOPPING ONLINE

Maximum Purchase
We regret that we must limit orders to no more than five (5)units of any one item.

Tax
Applicable sales taxes are charged on all U.S. orders depending on province or territory.

Method of Payment
Visa, MasterCard, American Express, Discover, eChecks, Bank Transfers, and PayPal Balances are currently accepted online.

Order Status
Please contact customer service for shipping information via Email.

Order Cancellation
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
  • Item(s) not available
  • Difficulty in processing payment information
  • Cannot ship to address provided
  • Duplicate order was placed
  • Cancelled due to a customer request

If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. Your account will be credited for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact J.SABATELLI™ BRAZIL Customer Service via Email.

PRODUCT AVAILABILITY
When an item is listed as N/A on the jsabatelli.com website, the product is either temporarily out of stock or exclusively available through an outside retailer. In this case there will be a link to that retailer's website to purchase the product.


RETURN POLICY

Consumer satisfaction is a priority to J.SABATELLI™ BRAZIL and if for any reason you are not satisfied with a product purchased at jsabatelli.com, simply return the unused portion to us for an exchange or refund within 45 days of the purchase date.

To ensure a timely refund to your account, please return the unused item immediately upon deciding that you do not want the product. Please note: Return shipping are the customer's responsibility. We regret that we do not refund original shipping costs with the return. Please follow the instructions below.

  1. To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
  2. Please ensure that you include your full name, address, phone number, e-mail address, Packing Slip copy, Order Ref# and a reason for the return.
  3. The Order Ref# must be written on the outside of the shipping carton in order for a refund to be issued.
  4. Please send your return to the address below.

  5. Tutto Naturalli, LLC
    177 Bovet Road, Suite 600
    San Mateo, California 94402-3191


If you have any questions about your return please contact J.SABATELLI™ BRAZIL Customer Service via Email.

If you purchased your item at an J.SABATELLI™ BRAZIL retailer, please understand that each store has its own return policy. We're sorry, but returns or exchanges for purchases made at retail locations may not be returned or exchanged through jsabatelli.com.

J.SABATELLI™ BRAZIL will issue you a full refund to your credit card for the price of any item that you return in its original condition, if your return is received within 45 days of the purchase date. It takes up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately 7 business days to reflect this transaction.


SHIPPING

J.SABATELLI™ BRAZIL does not ship to P.O. Boxes or Military APO address.

Orders within Continental North America:
Shipping and Handling: $6.00 plus an additional $2 per item/$3 per bulk item or kit.

Orders to Hawaii and Alaska:
Shipping Charges: $10.00 plus $2.00 per item/$3 per bulk item or kit.

United Kingdom: All orders shipping to the UK will be charged in US Dollars
Shipping and Handling:
Retail Size - $25 for the first item and $15 for each additional item
Liters and Kits - $30 per item/kit

PLEASE NOTE: J.SABATELLI™ BRAZIL is not responsible for customs fees and taxes

Method of transport
All US orders shipped via UPS
Hawaii and Alaska orders shipped via USPS Priority Mail
Canadian orders shipped via UPS
UK orders are shipped via UPS

Shipping times may vary. Packages to the U.K. can take 2 to 3 weeks for delivery

International Shipping
We regret that we are unable to ship to addresses outside North America and the UK.

Tracking an order
Tracking information can be obtained through our order desk via Email.


SALON/RETAIL APPLICATION

If you are a salon or retail owner interested in carrying J.SABATELLI™ BRAZIL products, please get in contact with us.


CONTACT US

J.Sabatelli Brazil Cosmetics
P.O. Box 1142
Santa Monica, CA 90406
 
Questions or comments?
Call Toll Free: 866-649-1994
 
To Order
Call Toll Free: 866-237-1990
 

General Questions/Comments  
Skincare Guide                        
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Product Info                                        
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info@jsabatelli.com
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